Monday, February 21, 2005
What part of "no" don't you understand? Blockbuster has eliminated late fees, but come up with a "restocking fee" if you're more than a week late.
When asked to explain the practical difference between a late fee and a restocking fee, Blockbuster spokesman Randy Hargrove had this to say:
"While our 'no late fee' policy may seem too good to some to be true, it is true," Blockbuster spokesman Randy Hargrove says. "Blockbuster has eliminated late fees. Our customers understand the program, and we are happy to explain it to anyone else who is interested. Blockbuster has received tremendous feedback from both its customers and employees in response to the company's elimination of late fees."